Privacy policy

Under Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, which entered into force on 25 May 2018 and aims to strengthen the rights of individuals and make companies processing data more accountable, we provide the following information:

Collection of personal data

We only collect the information strictly necessary for the following processing operations:

  • Processing of e-commerce orders on www.fackelmann-protection.com (referred to as the “Site”)
    • Orders
    • Withdrawals
    • Deliveries
    • Invoices
    • Accounting
    • Customer account management
  • Prospecting operations
  • Participation in competitions and promotional operations organised on our social media pages
  • E-marketing

When you visit the Site, we automatically collect certain information about your device (smartphone, tablet or computer), including information about your web browser, IP address, time zone and some of the cookies that are installed on your device.

In addition, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to our Site, and information about how you interact with the Site.

We collect information about your device using the following technologies:

  • “Cookies” are data files that are placed on your computer or device and often include a unique anonymous identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
  • “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.

In addition, when you browse the Site or make a purchase through the Site, we collect certain information about you, including your name, address, delivery address, payment information (including credit card numbers, email address and telephone number).

We use the order information to fulfil all orders placed through the Site (including processing your payment information, arranging shipping and delivery, and issuing invoices or order confirmations).

In addition, the data collected enables us to:

  • Communicate with you
  • Screen for potential fraud and risks
  • Send you advertising and informational content relating to our products or services, if you have given your prior consent.

We use the information collected about your device (in particular, your IP address) to prevent potential fraud and risks and, more generally, to improve and optimise our Site (for example, by analysing how our customers browse and interact with the Site, and by assessing the success of our marketing and advertising campaigns).

Sharing of personal data

We share your personal information with the following third parties.

Our site uses the Shopify platform, as well as the following add-ons: Sendcloud, Avis Vérifiés. You can find out more about how Shopify, Sencloud and Avis-Vérifiés use your personal information here:

We also use Google Analytics and Adwords to help us understand how our customers use the Site. You can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

For payments, we use Paypal and Payplug. You can find out more about how Paypal and Payplug use your personal information here:

We may also share your personal data:

  • if we are required to do so by law or by a regulatory provision
  • if such disclosure is required by the courts or by legal proceedings
  • to protect our rights

Behavioural advertising & e-marketing

As described above, we use your personal data to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising from the sites below:

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Please note that we do not archive or use data on our Site when your browser sends us a “do not track” request.

Some personal data may be used for statistical or analytical purposes. In that case, however, it will be anonymised.

We will only use the personal data collected for commercial purposes if you have given us your express permission when placing your order or creating your account.

Risk assessment study

We have analysed the risks associated with holding and storing the data collected by our company and, where appropriate, we have taken measures to increase security in order to prevent unauthorised access, modification or any other form of personal data breach.

Data security

We have taken the following measures to secure data and data processing:

  • Staff training: we have trained the staff who process personal data or have access to such data so that they apply the defined instructions.
  • Storage procedure: we pay the utmost attention to securing the storage of the personal data we collect:
    • Data on paper documents: we keep this information in locked premises and cabinets protected by a remotely monitored alarm system, with a security guard responding in the event of an intrusion.
    • Computer data stored on our servers and in the Cloud: our servers are located in locked premises protected by a remotely monitored alarm system, with a security guard responding in the event of an intrusion. We have ensured that data in the Cloud is entrusted to hosting providers that have taken the necessary measures to safeguard it.
  • Subcontractors: if processing operations involving personal data require the involvement of a subcontractor, we have ensured that the subcontractor has also taken the necessary measures to safeguard such data.
  • Disclosure to a third party: if the personal data we have collected must be disclosed to a third party, we endeavour to obtain a commitment from that party to use and store such data in accordance with the regulations.

In addition, please note that your personal data may be transferred to a subcontractor outside Europe, in particular in Canada and the United States.

Procedure for requesting the modification or deletion of personal data

You may request the modification or deletion of your personal data:

  • By sending an email to our customer service department: clients@fackelmann.fr
  • By accessing the account you created on our e-commerce site www.fackelmann-protection.fr

Staff in these departments may, if the modification procedures so require, verify the identity of the person making the request.

In the event of a personal data breach

  • If, despite the measures taken, we were to discover a loss of, or unauthorised access to, your personal data:
  • We would inform you by email or post as soon as we became aware of it
  • We would notify the competent supervisory authority of the breach

Data retention period and destruction

We retain the personal data collected when an account is created or an order is placed for the statutory periods applicable to commercial transactions.

Updates to our privacy statement

We may update this privacy policy to reflect, in particular, changes to our practices or for other operational, legal or regulatory reasons.

Contact details

For more information about our privacy practices, if you have any questions or if you wish to make a complaint, please contact us by email at clients@fackelmann.fr or by post using the details below:

FACKELMANN FRANCE
42, rue du 3e RTA
88540 BUSSANG
FRANCE